FAQ

Abuses

Someone sent me spam via comments/private messages.
Someone sent me spam via comments/private messages.
Please report the spammer via the button on the user's profile page or via the button in the comments.
I see my copyrighted content on xHamster, how can it be removed?
I see my copyrighted content on xHamster, how can it be removed?
Please send us a request with subject "DMCA/Copyright Infringement" and the direct link (for example https://xhamster.com/videos/example1234) to your content (for more information, please refer to https://xhamster.com/info/dmca).
I see a video with me uploaded on xHamster, how can it be removed?
I see a video with me uploaded on xHamster, how can it be removed?
Please send us a request with subject "DMCA/Copyright Infringement" and the direct link (for example https://xhamster.com/videos/example1234) to your content (for more information, please refer to https://xhamster.com/info/dmca).
I see illegal content on xHamster, how can it be removed?
I see illegal content on xHamster, how can it be removed?
Please send us a request with subject "Report Inappropriate Content" and the direct link to the video or picture (for example https://xhamster.com/videos/example1234).

Basic Questions

How can I check comments and what does the Comment counter on my Profile page indicate?
How can I check comments and what does the Comment counter on my Profile page indicate?
The Comment counter displays the number of comments YOU left on xHamster pages (for videos, in user profiles, etc.). To check the comments that were left by other USERS on YOUR Profile page, Photo, or Video, go to Notifications >> (bell icon) > Mark comments on the right.
How can I recover my password?
How can I recover my password?
Use https://xhamster.com/password-recovery to recover your password.
I have an exciting idea for xHamster.com, how can I share it with you?
I have an exciting idea for xHamster.com, how can I share it with you?
We appreciate hearing all creative/innovative ideas. Please send us a request with subject "Feedback", using this link.
Is xHamster FREE?
Is xHamster FREE?
Yes, xHamster.com is a free tube site.
What are Favorites?
What are Favorites?
By clicking Favorite, videos and photos are automatically saved and stored for YOU so that you have easy access to them in the future.
What does it mean when a user's icon says "retired"?
What does it mean when a user's icon says "retired"?
That means that the user's account has been closed. However, in certain cases the user has the option to restore his/her account.
How is comment rank calculated?
How is comment rank calculated?
Rank is based on the amount of posted comments, as follows:
0-50 Newbie
51-150 Porn Lover
151-500 Porn Expert
501-1000 Kama Sutra Guru
1001-2000 Pornstar
2001-5000 Celebrity
5001-8000 Porn Prince/Princess
8001-15000 Porn King/Queen
15001-25000 xHamster Legend
25000+ you'll get an option in your profile to customize your rank

If your rank has not been upgraded, please wait approximately 12 hours to get a new rank.
Can I download videos?
Can I download videos?
No, You can't download videos from xHamster.
A video from my favorites has been deleted. Why?
A video from my favorites has been deleted. Why?
It has been removed either by the uploader or by our moderation team.
How can I block a user from sending me messages and commenting?
How can I block a user from sending me messages and commenting?
You have to press the block user button (padlock icon) on his/her profile page, or select "Block user" from the dropdown menu in the message's top right corner.
How can I unblock a user?
How can I unblock a user?
Please use the following link.
What is the maximum number of friends allowed?
What is the maximum number of friends allowed?
Unlimited.
What is the maximum number of subscriptions allowed?
What is the maximum number of subscriptions allowed?
Unlimited.
How can I deactivate/delete my account?
How can I deactivate/delete my account?
Log into your account, then go to Edit and click Deactivate my account at the bottom of the page, and enter your password. Now, all you have to do is click Deactivate account. Please note, that you can restore your account after its deactivation.
In accordance with our Privacy Policy (https://xhamster.com/info/privacy) you also have the right to delete your account and all information that we store about you. In order to do so, please send us an e-mail at [email protected] or use our contact form available at https://xhamster.com/info/contact?subject=gdpr (please do not forget to select "Request to remove personal information" option).
How to get featured on the xHamster Pornstars page with a live stream?
How to get featured on the xHamster Pornstars page with a live stream?
Do you want to be featured on the Pornstars page on xHamster and xHamsterLive?Do you want your live stream promoted to millions of loyal users?

If so, we have awesome news for you! We've made it all possible for you to use your Pornstar status to promote directly to potential fans and new audience members.

All pornstars who have verified accounts on both platforms, will also be featured on xHamster's Pornstar section whenever they go live and begin streaming on xHamsterLive.

Have an active account and Verified Pornstars status on xHamster — To have this status, we believe that the term "pornstar" is used to generally refer to professional models and performers in the adult entertainment industry. Usually, these performers appear in the highly-produced and professionally made content with other pornstars.

Have a live stream active on xHamsterLive — If you don't have a live stream set up already, use the tools in the Creator dashboard to activate your presence on xHamsterLive or write directly to our partner at [email protected]!

If you want to get verified, feel free to write to us. All you need to do is navigate to the bottom of the webpage and click on "Contact us" under the Help column. Once you open the contact page, select "Pornstars" under the required subject field drop down menu. Fill out the required information to get verified. These required fields include the pornstar page on xHamster and your xHamster Creators profile.

Once we have the information we need, your live stream link will be published to pages like www.xHamster.com/pornstars and to our partner's page www.xHamsterLive.com/girls/pornstars.

Technical Questions

I can't leave comments to videos/photos/blogs/etc. What's wrong?
I can't leave comments to videos/photos/blogs/etc. What's wrong?
You need to verify your email address to be able to comment. To verify, please follow this link: http://xhamster.com/account_settings.php?tab=email.
How can I watch videos?
How can I watch videos?
We recommend you use the latest version of your internet browser. Please check if you have any ad blocker or ref blocker programs or extensions installed, as those can potentially block our video player. Try clearing your cookies and cache and if this doesn't help, please send us a report through the following link: https://xhamster.com/info/contact, selecting the subject "Technical Problems". We recommend beginning your description with "Video Player Problems" to enable us to better assist.
How can I watch xHamster on my mobile device?
How can I watch xHamster on my mobile device?
Please check out our mobile version: https://m.xhamster.com.
The video keeps buffering while I'm watching. What's wrong?
The video keeps buffering while I'm watching. What's wrong?
This may be due to your Internet connection speed or due to a server overload on our side. We are constantly working to keep our servers up to speed. If the problem persists, please send us a report through the following link: https://xhamster.com/info/contact, selecting the subject "Technical Problems".
I can't log in. What's wrong?
I can't log in. What's wrong?
It is possible that your account has been closed (in this case you can see status "inactive" on the page of your account) or if you have disabled cookies, that are necessary to be enable for you to log into our website. In this case, you need to enable cookies in your browser. This might also mean that you have entered an incorrect password. You can restore your password here: https://xhamster.com/password-recovery
How do I enable cookies?
How do I enable cookies?
Please refer to our cookies policy - https://xhamster.com/info/cookie-policy and to this article: http://www.google.com/cookies.html for further information.
I have no sound. How can I fix it?
I have no sound. How can I fix it?
Please check the sound icon to see if sound is muted. If that is not the issue, please send us a report through the following link: https://xhamster.com/info/contact, selecting the subject "Technical Problems".
How can I add an image into ABOUT ME section of my profile?
How can I add an image into ABOUT ME section of my profile?
Photo and video uploads are available for Verified Members only. You can convert your account into a Creators or a Producers account and verify yourself and your content by submitting your documents here: https://xhamster.com/creator-signup
How can I delete a video from my favorites?
How can I delete a video from my favorites?
Go to Favorites, click Trash icon on the video thumb, and then click Remove if you are sure you want to delete selected item from Favorites.
How can I delete a picture from my favorites?
How can I delete a picture from my favorites?
Choose a Gallery or a Photo, then click Trash icon and click Remove if you are sure you want to delete selected item from Favorites.
How can I add avatars?
How can I add avatars?
On profile edit page click Upload main photo, then click UPLOAD PHOTO or TAKE PHOTO, after that click the Save button. Same can be done by clicking your profile picture in the left top corner of the profile.

Uploads

What rules do I have to follow when uploading content to xHamster?
What rules do I have to follow when uploading content to xHamster?
— Content involving underage persons, animals, rape, incest, violence, blood, shitting, vomit, drunk, drugged, passed out or sleeping persons, and any content shot and/or shared without consent of the persons appearing in it is strictly forbidden
— If you upload any illegal content,your account will be deleted completely and you will be reported to the competent authorities. For more information read our User Agreement: https://xhamster.com/info/terms
— Don't upload someone else's videos (duplicates). Duplicates do not make views and generate no revenue.
Important: You need to own the rights for the content. Be prepared to provide certain documents (2257, IDs, model releases)
I've uploaded a video, when will it become active?
I've uploaded a video, when will it become active?
Your video needs to be converted, usually it takes approximately 4 days. The status of your video can be checked in your profile.
Why was my video/photo deleted?
Why was my video/photo deleted?
We remove videos and photos that violate our Terms and Conditions / User Agreement.
Never upload:
- Copyrighted videos/photos or videos/photos for which you don't have the legal rights to post
- Videos/photos with shitting, pooping, etc.
- Videos/photos involving animals
- Videos/photos involving underage persons, also videos/photos with persons looking underage
- Videos/photos with violence (rape or harm to body)
- Videos/photos that depict or imply prostitution or any other forms of offering money in exchange for sex
- Incest videos/photos or videos/photos with incest related titles
- Very bad quality videos/photos
We also remove reposts and broken files (files with conversion errors).
I've uploaded a video, and its status is "Conversion error". What does this mean?
I've uploaded a video, and its status is "Conversion error". What does this mean?
It means that your video codec was not recognized by our system, therefore please convert the file into another format. Supported file types are wma, wmv, mpg3, mpg, mpeg, avi, mov, flv, mp4, 3gp, asf, m4v, mts, mkv, webm, f4v. Avi and wmv files would be the best choice.
My photo gallery niches have been changed to Men. How can I revert them?
My photo gallery niches have been changed to Men. How can I revert them?
Please note that if there is a solo male picture in the gallery, then the whole gallery will be changed to the niche tag "Men".
Why are channels changed for my video?
Why are channels changed for my video?
We move solo men videos to either "Men" or "Gays", depending on the content. We do not allow category changes in the "Men" channel. Please note that this categorization of content is only made for the convenience of our users and does not dictate or determine your orientation in any way.
What codecs are suitable for uploading on xHamster.com?
What codecs are suitable for uploading on xHamster.com?
Click here to see the full list of codecs supported by our FFMPEG converter. If you don't know what codec was used in your video, you can check it with special software. The list of such software is available here.
One of my uploads has had the status "converting" for 5 days now.
One of my uploads has had the status "converting" for 5 days now.
Unfortunately, we had an error during conversion of this video. Please re-upload it. If you need further assistance, please contact us by sending an email to [email protected].
How can I restore videos / pictures / posts that I have deleted
How can I restore videos / pictures / posts that I have deleted
Unfortunately, there is no way to restore them. You will have to upload them again.
How can I remove my video?
How can I remove my video?
If you're certain you want to delete something, choose video from your list, click Trash icon on the thumb, and click Yes. Alternatively, you can switch to Edit mode in your Video list and click Delete under the video description, then choose Yes.
How can I upload photos to xHamster?
How can I upload photos to xHamster?
Currently, photo and video uploads are available for Verified Members only.
You can convert your account into a Creator's/Producer's account and verify yourself and your content by submitting your documents here: https://xhamster.com/creator
Could you add a video titled "***"? Please help me find the video "***".
Could you add a video titled "***"? Please help me find the video "***".
xHamster is a place for user-generated content. Uploads are not made by us.
I've uploaded a picture or a video for the Introduction, but it has never appeared. What's wrong?
I've uploaded a picture or a video for the Introduction, but it has never appeared. What's wrong?
You can check the status here: https://xhamster.com/my/edit/introduction
I would like to prove that I am a real person, and get the community user stamp in my profile, but don't want to show my face.
I would like to prove that I am a real person, and get the community user stamp in my profile, but don't want to show my face.
You can choose to hide your introduction at the upload stage, making it private and visible only to xHamster staff. In this case, it won't be displayed in your profile.
How can I remove my pictures?
How can I remove my pictures?
Use the following link click the Pencil icon to Edit Gallery, click the Trash icon on the Photo thumb to delete Photo from the Gallery.
What photos can I upload to the site?
What photos can I upload to the site?
You can only upload photos which do not violate our Terms and Conditions (available via link https://xhamster.com/info/terms) and for which you have legal rights. Please note that you may be requested to provide the documents of each person appearing in the photos.
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